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3 Things Guests Expect From Your Hotel

A lot of your hotel’s success comes from guests; their opinions and reviews matter. If you aren’t meeting their expectations, it could lead to a bad experience and perhaps worse, bad word of mouth. It’s important guest expectations are met. To help you, we will list 3 things guests expect from your hotel.

things guests expect from your hotel - great experiences
Photo by Mikhail Nilo – Pexels

1. Cleanliness

The last few years have been dominated by the pandemic and at the height of it, maintaining hygiene has been key to reducing the spread of viruses, germs, and bacteria.

Cleanliness is the minimum guests expect from your hotel. The minute they walk into the lobby, the floors should be clean and no litter should be around. Air fresheners in the lobby and corridors are also a great way to impress your guests.

Not just that but keeping a strict cleaning schedule is massive to keeping guests satisfied. Be sure your staff are on top of the cleaning duties when it comes to the hotel rooms and bathrooms.

You don’t want to be reading a review from a guest complaining about dirty hotel rooms!

things guests expect from your hotel: cleanliness
Photo by Quark Studio – Pexels

2. Convenience

Guests come to your hotel for convenience and comfort and expect things to be easy for them. Consider guests who may be staying at your hotel to do work; they’ll need a stable WI-FI connection. Even if you’re not confident in your WiFi connection, invest in boosters to put in rooms.

In addition, some guests may be staying for a week or two. For these guests, they’ll likely want their laundry done. Taking the time to google a local launderette and carrying a big load of laundry bags with them is a hassle.

What you can do to make things more convenient for your guests is partner up with Laundryheap.

We help simplify the life of your guests by offering them a fast and reliable laundry service. The process is as easy as 123; once your guests book a collection date, we’ll come in the same day and return their clothes within 24 hours – all clean and fresh!

things guests expect from your hotel - convenience

3. Comfort

Thirdly, comfort is what guests expect from your hotel. No matter who your guests are, every one of them has one expectation; a room that offers comfort and relaxation.

To meet this big expectation, make sure you are investing in bed linens and high-quality towels to make your rooms feel like paradise. A good night’s sleep in a hotel is one thing that pleases guests and makes them want to come back for more stays.

things guest expect from your hotel - comfort

If you do need some new bed linen and towels, you can see our offerings here.

Our on-demand commercial services will help you meet every guest’s expectations!

laundry service for your hotel

To learn more about Laundryheap, visit our website or download the free app on iOS or Android.


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Cotton Towels: What You Need To Know

Towels add quality and elegance to a hotel; they should make your guests feel like royalty. Choosing the right towels can be time-consuming as there are a lot of factors to consider. To help you in the decision-making process, we’ve compiled a guide to cotton towels.

1. Pima Cotton Towel

Pima is a popular cotton towel, and you can’t go wrong when picking this for your hotel! The Pima towel is typically light-weight, absorbent and carries good strength. Its fluffiness is sure to make your bathroom feel like paradise to your guests.

Towel Cotton Types - Pima Cotton Towel
Photo From Shutterstock.com

2. Turkish Cotton Towel

Like it says in the name, this towel cotton first originated in Turkey. Popular in most hotels, the Turkish cotton towel is known for its absorbency because of its long stable fibre length.

In addition, it has a gentle softness – the perfect solution for your guests after they’ve just had a relaxing bath. Not only is it soft but it is also thin and weighs less, making it easier for your staff to store it away.

Cotton Towel Types - Turkish Cotton Towel
Photo from Shutterstock.com

3. Egyptian Cotton Towel

Egyptian cotton towels come with a luxurious reputation and can usually be found in high-end hotels. Although they can be expensive, they do come with benefits. For instance, they are exceptionally durable which helps your hotel to save more costs in the long run and their fluffy nature adds glamour to your bathroom.

Furthermore, Egyptian cotton towels also have very long fibres that contribute to their density and absorbency. It’s worth noting that the overall look of this towel is eye-catching and if first impressions are anything to go by, your guests will fall in love with the design!

Towel Cotton Types - Egyptian Cotton Towel
Photo from Shutterstock.com

4. Organic Cotton Towel

Last but certainly not least, The organic cotton towel is a great option for your hotel. It’s not only eco-friendly but it’s also durable and has good absorbency.

If you also want to make your hotel bathroom towels look vibrant, you can choose different types of eye-popping colours ranging from canary yellow, baby blue and many more!

Additionally, your guests will appreciate the finer details of an organic cotton towel as it is great for sensitive skin because it uses no chemicals. Purely organic means better, softer, and healthier skin.

Towel Cotton Types - Organic Cotton Towel
Photo from Shutterstock.com

Cotton towels are great and will no doubt make your guests happy. We hope this guide has helped your decision making process!

If your hotel is short on towels, just contact Laundryheap Linen to rent high-quality towels!

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To learn more about Laundryheap, visit our website or download the free app on iOS or Android.


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Three Things To Look For In Hotel Towels

It’s a heavenly feeling for hotel guests to use a large fluffy towel immediately after they’ve had a relaxing shower. For hotel managers, it’s crucial that you don’t underestimate the value of towels and do your research before ordering more. To guide you in the buying process, here are three things to look for in hotel towels.

things to look for in hotel towels

High-Quality Material

The general rule of thumb in choosing hotel towels is to identify the quality of their material. For instance, towels that are 100% cotton are soft, cosy, and absorbent.

In addition to this, durability is another factor to look for in hotel towels. It bodes well for the long term if your hotel towels can maintain their softness after being washed regularly. The Egyptian cotton towel is known to keep its colours and not fade after being washed.

To be on the safe side, try looking for these types of cottons;

  • Pima
  • Supima
  • Turkish
  • Egyptian

These four kinds of cotton are sure to make your guests’ bath time bliss.

Visit Laundryheap Linen to order the best hotel towels for your guests!

Weight

Furthermore, when looking for hotel towels, it’s important to consider the weight. Typically, the weight of towels is calculated in grams per square meter, otherwise known as the GSM.  Try to look for towels that are bigger than 500 because the more they weigh, the thicker, smoother, and more absorbent they are.

Whereas the lightweight towels will just dry quickly and lack thickness. These towels would be great in gyms but in a hotel, your guests deserve towels that weigh higher for better comfort.

Appearance

Lastly, appearance is a crucial quality to look for in hotel towels. Your bathroom should feel like heaven to your guests so go the extra mile to please them.

Hotel guests notice everything, and the first impression does count. A well-cleaned, luxurious, good-textured, and neatly hung-up towel adds to the overall aesthetics and vibe of your bathroom.

For reference, check the cotton material to make sure the colour lasts even after several washes. Colour adds vibrance to your bathroom so make it a priority to look after the colours of your towel.

things to look for in hotel towels

Hotel towels add to the experience of your guests and if you tick all the boxes, you will get a positive review from a guest. Now that you know what to look for in hotel towels, your guests should be due for an even better stay!

To learn more about Laundryheap, visit our website or download the free app on iOS or Android.


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What Are The Uses Of Washcloths?

There are many variations of towels such as gym towels, bath towels and chef towels. Washcloths are also included in the list of towels. They are generally much smaller than the traditional towels and the uses of washcloths are different too.

 In this blog, we are going to explore the uses of washcloths.

uses of a washcloth

Personal Use

Due to their small nature, washcloths aren’t as big as bath towels to dry your body with after showering. Instead, they are primarily used to dry your face. It’s important to use separate towels because it keeps you organised and avoids the spread of bacteria and germs!

Kitchen Use

Don’t underestimate the use of washcloths in the kitchen because they can also be used to dry your cutlery, cups, and mugs, and wipe any small stains on the surfaces. You should also maintain a habit to wash kitchen washcloths after using them to avoid mould and bacteria growth.

How Often Should You Wash Your Washcloth

This depends on how many times you are using your washcloth on your face. To stay on the safe side, we recommend you wash or launder your washcloth daily. Using an unwashed washcloth can cause acne to form on your facial skin.

It also depends on how people use their washcloths; some people use them to wash off their make-up and if this sounds like you, you should be washing it almost daily to avoid make-up stains on your washcloths.

Whether it’s washcloths or normal towels alike, they do need to be taken care of. Our laundry services do offer laundry for your towel needs. If you aren’t sure about the best ways to clean your towels, just book a service with us! We’ll collect your towels and deliver them all clean and fresh within 24 hours!

Laundry service app

To learn more about Laundryheap, visit the website or download the free app on iOS or Android!


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How To Keep Towels Soft

Has your soft, fluffy towel now turned into what seems to feel like sandpaper against your skin? If the answer is yes, it’s probably because of residue build up from detergent, softener and other laundry products like dryer sheets.

How To Keep Towels Soft

  • Don’t use too much Detergent

When doing the laundry in general, you shouldn’t be using too much detergent anyway. To make sure there won’t be detergent residue on your towels, use the right amount or even less than recommended for your washer.

  • Wash in hot water

It’s important to wash towels above 40°C not only because it will help kill germs and bacteria but because detergent dissolves better when washed at a warm or hot temperature. This way, detergent residue won’t build up on your towels.

  • Don’t use Fabric softener

Although fabric softener is made to make fabrics soft, it does the opposite when used on towels. Towels are made of microfiber, which is how they’re able to absorb and lock in moisture. Adding softener will only coat it with waxy residue, causing it to reduce it’s absorbency qualities overtime.

  • Use Vinegar or baking soda

Since you can’t add softener to make towels soft, a great alternative would be to use either white vinegar and/or baking soda. Both work as great natural softeners and are perfect for sensitive skin. Just add 1/2 a cup of white vinegar or baking soda to the rinse cycle in the drawer or in the drum.

Additional tips:

  • Wash towels with towels only 
  • Don’t overload the machine
  • Use the low heat setting if you need to put it in the tumble dryer

Whether you have time to spare or not to wash your towels properly, you can make the process of cleaning towels a lot easier when you use Laundryheap. Just schedule a free laundry collection and we’ll do the rest.