It’s been another successful year at Laundryheap. Despite the set backs that the continuing pandemic has thrown our way, the hard work and dedication of the Laundryheap team has allowed us to push through and continue delivering our high-quality laundry and dry cleaning service to you, our dedicated customers. These are just a few of Laundryheap’s 2021 highlights.
- Hotel laundry
- Continued pay it forward scheme
- Keeping our customers safe
- Looking forward to 2022
The biggest change that Laundryheap has seen this year has been our rebrand. The old Laundryheap brand prioritised functionality which, although important, didn’t allow us to create the personal relationship with our customers that we wanted. Enter the brand new Laundryheap. A sleeker logo, vivid colour palette, bold typography, and empathetic imagery has allowed us to better convey to our customers who we are, what values we have, and why we should be your first choice for all of your laundry and dry cleaning needs.
In October 2020 we launched an E-bike trial in London, with bikes designed by EAV Cargo. This was in a bid to help lower our carbon footprint and help us work towards making Laundryheap an environmentally conscious business. After the success of the trial period, in 2021 we ordered a further 200 E-Bikes and, as of December 2021, have been trialling their use in Dubai. Our CEO, Deyan Dimitrov, commented, “Our EAV’s can move around the city almost twice as fast as vans, and the fact that they make almost no environmental impact whatsoever gives us a much more carbon-neutral status as a business.”
Our E-Bike program is just one of the steps that we have taken to help make Laundryheap a more environmentally sustainable business. Sustainability standards define the way that we operate, and we take the challenge of climate change extremely seriously. With that in mind, in 2021 we implemented several ways to help make Laundryheap a more environmentally conscious business. Firstly, we always wash at 30 degrees Celsius, unless a hot wash service is specified, to help lower our energy usage. Secondly, we only use environmentally friendly detergents that are made from natural alternatives to the synthetic chemical compounds that most mainstream detergents contain. Finally, we switched the plastic bags that we delivered our customers fresh laundry in to cotton, which has encouraged our customers to reuse the same bag an average of 5 times.
In 2021 we began our hotel laundry service. Partnering with hotels, internationally, to provide their guests with a fast, on-demand, laundry and dry cleaning service. Currently we are partnered with over 3,000 hotels, including Premier Inn, Holiday Inn, and Best Western, with plans to partner with even more in 2022.
Continued pay it forward scheme
In March 2020, when the world went in to its first COVID 19 lockdown, we began the pay it forward scheme. Each time a Laundryheap gift card was purchased we would add an additional amount to the total on the gift card. Throughout 2021 we continued this scheme, ensuring that our customers were able to use the services they needed.
Keeping our customers safe
When the COVID 19 pandemic began in 2020 our top priority was the safety of our customers and staff. This remains our number 1 priority. In order to keep our customers and staff safe we are still picking-up and delivering all of our orders contactless to prevent the spread of COVID 19. Additionally, we have continued to offer a hot wash service that has a higher success of killing bacteria.
Looking forward to 2022
As 2021 draws to a close we are immensely proud of the hard work and dedication of every Laundryheap employee, and the continued support of our customers. As we look towards the new year we hope to continue our expansion, providing our high-quality dry cleaning and laundry service to more customers across the world. We will also continue to work towards becoming as environmentally friendly as possible, consistently improving how we work, with the environment in mind. Above all, we will continue to provide our customers with a fast, reliable, quality laundry and dry cleaning service. Happy New Year!
To book your Laundryheap order head to the Laundryheap website or download the free Laundryheap app.