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3 Things Guests Expect From Your Hotel

A lot of your hotel’s success comes from guests; their opinions and reviews matter. If you aren’t meeting their expectations, it could lead to a bad experience and perhaps worse, bad word of mouth. It’s important guest expectations are met. To help you, we will list 3 things guests expect from your hotel.

things guests expect from your hotel - great experiences
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1. Cleanliness

The last few years have been dominated by the pandemic and at the height of it, maintaining hygiene has been key to reducing the spread of viruses, germs, and bacteria.

Cleanliness is the minimum guests expect from your hotel. The minute they walk into the lobby, the floors should be clean and no litter should be around. Air fresheners in the lobby and corridors are also a great way to impress your guests.

Not just that but keeping a strict cleaning schedule is massive to keeping guests satisfied. Be sure your staff are on top of the cleaning duties when it comes to the hotel rooms and bathrooms.

You don’t want to be reading a review from a guest complaining about dirty hotel rooms!

things guests expect from your hotel: cleanliness
Photo by Quark Studio – Pexels

2. Convenience

Guests come to your hotel for convenience and comfort and expect things to be easy for them. Consider guests who may be staying at your hotel to do work; they’ll need a stable WI-FI connection. Even if you’re not confident in your WiFi connection, invest in boosters to put in rooms.

In addition, some guests may be staying for a week or two. For these guests, they’ll likely want their laundry done. Taking the time to google a local launderette and carrying a big load of laundry bags with them is a hassle.

What you can do to make things more convenient for your guests is partner up with Laundryheap.

We help simplify the life of your guests by offering them a fast and reliable laundry service. The process is as easy as 123; once your guests book a collection date, we’ll come in the same day and return their clothes within 24 hours – all clean and fresh!

things guests expect from your hotel - convenience

3. Comfort

Thirdly, comfort is what guests expect from your hotel. No matter who your guests are, every one of them has one expectation; a room that offers comfort and relaxation.

To meet this big expectation, make sure you are investing in bed linens and high-quality towels to make your rooms feel like paradise. A good night’s sleep in a hotel is one thing that pleases guests and makes them want to come back for more stays.

things guest expect from your hotel - comfort

If you do need some new bed linen and towels, you can see our offerings here.

Our on-demand commercial services will help you meet every guest’s expectations!

laundry service for your hotel

To learn more about Laundryheap, visit our website or download the free app on iOS or Android.


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4 Ways To Prepare Your Hotel For Winter

Nothing says the winter season is here like the days getting shorter and colder. For hotels, winter is a period where you will get an influx of tourists booking to stay. For this reason alone, it’s important to start preparing how to cater to guests in this season. To help you do just that, we’ve compiled 4 ways to prepare your hotel for winter!

ways to prepare for your hotel for winter

1. Maintain a Strict Cleaning Schedule

Hygiene is important all year and all seasons. Whether it’s Spring, Summer or Autumn, you’ll want to maintain cleaning standards. However, there are higher chances of people getting cold and the flu during the winter so be sure to go boost your hygiene practices. Follow deep cleaning procedures after a guest has checked out.

Hoovering rooms, putting hand sanitisers in the reception and cleaning bed linens and towels all go a long way in stamping out any germs and bacteria.

2. Inspect Hotel Boiler

Picture this – your guests book a room at your hotel – expecting a warm and cosy stay. Then they discover the room feels a little cold and there is no hot water.

It’s a recipe for a bad review – especially in winter when everyone wants to be inside. To avoid a situation like this, inspect your hotel’s boiler and make it a top priority. January and February are very cold months so make sure to get your hotel’s boiler checked as soon as possible to prepare your hotel for winter!

3. Make Rooms More Comfortable

When it comes to winter, every detail of your hotel room must be of high standards. We’re not just talking about just the beds, pillows and towels but also about the room temperature and room amenities. After all, nothing beats the feeling of drinking a hot drink in a warm room.

To do our part in keeping your rooms up to standards, we do offer linen hire services! Our bed linen is fresh, smooth and of high quality! Not only will investing in our bed linens guarantee comfort and quality sleep for your guests but it will also maintain overall cleanliness!

ways to prepare your hotel for winter - invest in bed linen!

4. Provide Bathroom Essentials

A relaxing and warm shower in the winter is a heavenly feeling for guests. Be sure to provide the essential toiletries that your guests need such as body lotion, conditioner, shampoo, and shower gel.

Don’t forget the towels too! With Laundryheap Linen, you can order some durable, fluffy and warm towels to provide your guests with.

Managing a hotel is not easy no matter what season it is but preparation always makes things easier!

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To learn more about Laundryheap, visit our website or download the app on iOS or Android.


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Things To Look For When Choosing Hotel Bed Linens

The value of hotel bed linens is exceptional. Guests come to your hotel for relaxation and a good night’s sleep, so you’ll want to meet their expectations with quality bed linens. There are quite a few things to look for when choosing hotel bed linens and to help you out, we’ve compiled a list.

choosing hotel bed linens

Thread Count

When choosing hotel bed linens, one of the key things to look for is the thread count. It is a misconception that the higher the thread count, the cosier the bed linen will be.

A higher thread count such as 800 – 1000 will mean the bed linens would be uncomfortable and too thick.

As a rule of thumb, a 150 to 400 thread count is a safe option to choose. Most of the big hotel companies typically choose a 400 thread count so if you’re a new hotel owner, you can stick with this number for the luxurious feel.

It’s worth noting that bed linens with lower thread counts are known to be made of light cotton and soft materials.

The good news is that Laundryheap Linen’s bed linen has a 180-thread count that will guarantee your guests have a relaxing sleep!

choosing hotel bed linens. soft and cosy

Material

Most hotels usually opt for cotton as the fabric choice. Cotton has a reputation for being high-quality, durable and can withstand washing.

In addition, 100% cotton bed linen is ideal throughout the year – no matter if it’s summer or winter. In the summer, it will help you stay cool by absorbing the heat from your body and will also keep you warm and cosy in the winter.

You can order our 100% cotton bed linens for your hotel here.

choosing hotel bed linens. 100% cotton.

Easy To Wash

One of the crucial things to look for when choosing hotel bed linens is how durable they are when it comes to withstanding laundry. Bed linens at hotels are washed a lot to maintain hygiene standards so ensure the bed linens you choose are durable.

Bed linens are essential in a hotel room as they give your guests that crisp, fresh and comfortable feeling.

We hope this blog has aided your decision-making process when choosing hotel bed linens.

Your guests deserve to feel refreshed after they’ve checked out of your hotel. Guests also deserve to have their laundry taken care of. We know laundry chores are hard work when staying at a hotel, so we are happy to work with you to provide a laundry service for your guests!

laundry service for hotels. happy guests

Once you’ve partnered with us, your guests can book a laundry service with us, and we’ll collect their laundry and return it to your hotel within 24 hours!

To learn more about Laundryheap, visit our website or download the free app on iOS or Android.


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4 Ways To Make Sure Guests Get A Goodnight’s Sleep

The benefits of a good night’s sleep are well documented. It is healthy for the mind and body and makes us more productive in the morning. It’s no surprise that good sleep is a vital part of the room experience for your hotel or Airbnb guests. In this blog, we will list the 4 ways to make sure guests get a goodnight’s sleep.

ways to make sure guests get a goodnight's sleep

1. Choose The Most Comfortable Bed Linen and Bed Sheets

For most guests, resting is essential. They could be staying in your hotel after a long day of travelling or working. To make sure guests get a good night’s sleep, meet their expectations by choosing high-quality, soft, and luxurious bed linens.

With Laundryheap Linen, you can order comfortable bed linen and bed sheets for your guests!

Our bed linens help set the tone for the day and create a cosy environment for your guests – which is needed for a good night’s sleep!

bed linens and bed sheets - make sure guests get goodnight's sleep

2. Stock Up On Pillows

Never underestimate pillows – they bring calmness and comfort to your bedroom. They are great for the neck and provide a pleasant feeling for your guests to lay their heads on pillows to wind down after a long day.

Monitor pillows regularly to ensure stains, dirt or sweat aren’t there. After all, these determine the sleep quality. Furthermore, monitor if your pillows are yellow even after washing them because it is a sign they need changing.

Stock up on pillows by ordering here. Our pillows are dreamy!

bedroom pillows - make sure guests get a goodnight's sleep

3. Provide The Bathroom Essentials

To make sure guests get a good night’s sleep, you need to think about the bathroom essentials too. A nice, scented, and warm bath gives guests a relaxing feeling before bed and lifts their spirits.

Be sure to provide the essential toiletries and have fluffy and soft towels available.

Laundryheap Linen is committed to helping our Airbnbs and hotels. Order towels and toiletries from our website to give your guests the best room experience!

make sure guests get a goodnight's sleep - toiletries. bathroom

4. Create a Relaxing Environment

Your Airbnb and hotel guests deserve the best rest. While beddings, pillows and bathroom essentials are an integral part of their experience, it’s also important to create a relaxing environment for them.

The little details make a big difference. Provide eye masks, earplugs, and remote temperature controls. Even offering herbal teas helps. Complimentary items go a long way in keeping guests happy.

make sure guests get a goodnight's sleep - relaxing bedroom, teas and water

Whether you own a hotel or host an Airbnb, making sure guests get a goodnight’s sleep is essential!

We hope this guide has helped you.

Happy hosting!

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To learn more about Laundryheap, visit our website or download the free app on iOS or Android.


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5 Hotel Mistakes To Avoid

Hotel owners have the responsibility to keep guests happy and keep the hotel running smoothly. It’s not an easy task and mistakes will occur throughout your journey as the owner. To help you get ahead of the curve, here are 5 hotel mistakes to avoid!

1. Not Including Key Details In Your Website

When guests are looking for a hotel to book, the first thing they look for is convenience. List all the important information that will be helpful to the guests. These could include information on breakfast, airport taxi transfers, check-in/check-out times or any attractions nearby the location.

Hotel Check in times reception

2. Not Looking After Your Guests

It goes without saying but one of the major hotel mistakes to avoid is not following up on your guests after they’ve booked. It’s great to welcome and greet your guests as they arrive but this should be followed upon. Always be available and provide assistance whenever they need help.

One way you can look after your guests is by partnering up with a laundry service. With Laundryheap, your guests will feel like royalty as we’ll come and collect their laundry and return it back to your hotel within 24 hours! It’s convenient and it makes your guests happy!

Hotel mistakes to avoid - not having a laundry service for guests

3. Not Upgrading Your Wi-FI

For most, having a fast internet connection is important. Your hotel is likely to attract businesspeople who will need the WI-FI to connect to their meetings. Unfortunately, the most common negative review is slow WI-FI.

Not fixing slow WI-FI is a bad hotel mistake. Upgrade your WI-FI and invest in boosters so that every room has a great signal. It will put smiles on faces, especially those who are travelling from abroad as a good steady WI-FI means they don’t need to worry about data roaming charges

WIFI connection

4. Not Investing In Better Bed Linens

Guests come to the hotel to have a cosy and comfortable stay and if your bed linens aren’t of high quality, you’ll receive negative reviews from your guests.

That’s why you should invest in better bed linens to give your guests that heavenly feeling of a goodnight’s sleep! With Laundryheap Linen, you can elevate your hotel room with luxurious, cosy, and soft bed linen!

Just visit Laundryheap Linen to book an order for your hotel! Trust us, your guests will fall in love with our bed linens!

Hotel Mistakes To Avoid - Not Investing in Bed Linens

5. Failing To Maintain An Online Presence

Regarding hotel mistakes, failing to maintain an online presence is a major one to avoid. In the modern day, the digital world is ever-changing, and your hotel needs to take advantage of it. Be active on the social media pages and look for any comments.

Keep track of guest reviews. Reply to the negative comments from previous guests and find a solution to their queries. It’s also beneficial if you replied to guests who give you good feedback.

Furthermore, use emails to follow up on hotel guests. Ask them to rate their experience and get their feedback. The more reviews your hotel gets, the better chance you can use the feedback to improve the overall service.

Good customer service
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Hotel mistakes are common, and every hotel will encounter mistakes at some point in its journey. However, there are ways to reduce the chances of these mistakes from happening.

We hope you’ve found our blog useful.

Happy hosting!

To learn more about Laundryheap, visit our website or download our free app on iOS or Android.


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Cotton Towels: What You Need To Know

Towels add quality and elegance to a hotel; they should make your guests feel like royalty. Choosing the right towels can be time-consuming as there are a lot of factors to consider. To help you in the decision-making process, we’ve compiled a guide to cotton towels.

1. Pima Cotton Towel

Pima is a popular cotton towel, and you can’t go wrong when picking this for your hotel! The Pima towel is typically light-weight, absorbent and carries good strength. Its fluffiness is sure to make your bathroom feel like paradise to your guests.

Towel Cotton Types - Pima Cotton Towel
Photo From Shutterstock.com

2. Turkish Cotton Towel

Like it says in the name, this towel cotton first originated in Turkey. Popular in most hotels, the Turkish cotton towel is known for its absorbency because of its long stable fibre length.

In addition, it has a gentle softness – the perfect solution for your guests after they’ve just had a relaxing bath. Not only is it soft but it is also thin and weighs less, making it easier for your staff to store it away.

Cotton Towel Types - Turkish Cotton Towel
Photo from Shutterstock.com

3. Egyptian Cotton Towel

Egyptian cotton towels come with a luxurious reputation and can usually be found in high-end hotels. Although they can be expensive, they do come with benefits. For instance, they are exceptionally durable which helps your hotel to save more costs in the long run and their fluffy nature adds glamour to your bathroom.

Furthermore, Egyptian cotton towels also have very long fibres that contribute to their density and absorbency. It’s worth noting that the overall look of this towel is eye-catching and if first impressions are anything to go by, your guests will fall in love with the design!

Towel Cotton Types - Egyptian Cotton Towel
Photo from Shutterstock.com

4. Organic Cotton Towel

Last but certainly not least, The organic cotton towel is a great option for your hotel. It’s not only eco-friendly but it’s also durable and has good absorbency.

If you also want to make your hotel bathroom towels look vibrant, you can choose different types of eye-popping colours ranging from canary yellow, baby blue and many more!

Additionally, your guests will appreciate the finer details of an organic cotton towel as it is great for sensitive skin because it uses no chemicals. Purely organic means better, softer, and healthier skin.

Towel Cotton Types - Organic Cotton Towel
Photo from Shutterstock.com

Cotton towels are great and will no doubt make your guests happy. We hope this guide has helped your decision making process!

If your hotel is short on towels, just contact Laundryheap Linen to rent high-quality towels!

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To learn more about Laundryheap, visit our website or download the free app on iOS or Android.


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Three Things To Look For In Hotel Towels

It’s a heavenly feeling for hotel guests to use a large fluffy towel immediately after they’ve had a relaxing shower. For hotel managers, it’s crucial that you don’t underestimate the value of towels and do your research before ordering more. To guide you in the buying process, here are three things to look for in hotel towels.

things to look for in hotel towels

High-Quality Material

The general rule of thumb in choosing hotel towels is to identify the quality of their material. For instance, towels that are 100% cotton are soft, cosy, and absorbent.

In addition to this, durability is another factor to look for in hotel towels. It bodes well for the long term if your hotel towels can maintain their softness after being washed regularly. The Egyptian cotton towel is known to keep its colours and not fade after being washed.

To be on the safe side, try looking for these types of cottons;

  • Pima
  • Supima
  • Turkish
  • Egyptian

These four kinds of cotton are sure to make your guests’ bath time bliss.

Visit Laundryheap Linen to order the best hotel towels for your guests!

Weight

Furthermore, when looking for hotel towels, it’s important to consider the weight. Typically, the weight of towels is calculated in grams per square meter, otherwise known as the GSM.  Try to look for towels that are bigger than 500 because the more they weigh, the thicker, smoother, and more absorbent they are.

Whereas the lightweight towels will just dry quickly and lack thickness. These towels would be great in gyms but in a hotel, your guests deserve towels that weigh higher for better comfort.

Appearance

Lastly, appearance is a crucial quality to look for in hotel towels. Your bathroom should feel like heaven to your guests so go the extra mile to please them.

Hotel guests notice everything, and the first impression does count. A well-cleaned, luxurious, good-textured, and neatly hung-up towel adds to the overall aesthetics and vibe of your bathroom.

For reference, check the cotton material to make sure the colour lasts even after several washes. Colour adds vibrance to your bathroom so make it a priority to look after the colours of your towel.

things to look for in hotel towels

Hotel towels add to the experience of your guests and if you tick all the boxes, you will get a positive review from a guest. Now that you know what to look for in hotel towels, your guests should be due for an even better stay!

To learn more about Laundryheap, visit our website or download the free app on iOS or Android.


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Airbnb Bathroom Essentials

Hosting an Airbnb requires great attention to detail; covering the basics makes the difference for your guests. Your bathroom should be the place for comfort and relaxation. To make your guests feel welcome, here are Airbnb bathroom essentials!

Airbnb Bathroom Essentials

1. Toiletries

It’s hard to exclude toiletries when listing Airbnb bathroom essentials. Granted certain guests may have their own toiletries, it’s always best to have some basic toiletries ready like shampoo, body wash, soap, conditioner etc. A general rule of thumb is to provide both scented and unscented soaps, in case your guests have allergies.

2. Towel Rack and Bathroom Hooks

It goes without saying but towel racks are quite high on the Airbnb bathroom essentials list. They’re helpful for guests who want to hang up their towels. Similarly, bathroom hooks also provide convenience for guests who want to hang their clean clothes up. You don’t want frustrated guests hanging their clothes on the door handles!

3. Towels

When providing towels, always consider the guest first. If it’s a family, it’s best recommended you provide a hand towel, bath towel, washcloth etc. for each guest. If your Airbnb is near a beach or pool, offer beach towels too. Convenience goes a long way in hosting.

We do advise you to remind your guests where to put used towels so they can be immediately washed by your cleaners instead of being stored in rooms for days. If you do need a hand with laundering towels, book with Laundryheap!

A reminder, we also rent towels to Airbnbs so if you’re short on towels, just get in touch with Laundryheap Linen!

4. Toilet Paper

The toilet paper is a basic need in all places. To save your guests from stress and frustration, always order in bulk and never leave your guests short! Generally, it’s best to offer one toilet paper roll for a guest who is staying for only 2 nights in your Airbnb.

5. Bath Mats

Bath mats add vibrance and elegance to your bathroom. They also provide safety for your guests; preventing them from slipping because the floors are kept dry.

6. Thrash Bin

Airbnb bathroom essentials are all about convenience and to add to the list, make sure your bathroom has a rubbish bin so your guests can throw used toiletries or any unwanted items in the bin.

7. Bathroom Mirrors

Some of your guests will need to shave or put make-up on. Other guests may need to get ready for meetings and want to see how well-dressed they are in their suits. Always offer the basic convenience of a good bathroom mirror with bright bathroom lighting.

8. Hot Water

Nothing beats the feeling of a nice hot shower; it is relaxing and makes guests feel like they are in paradise. Showering is essential, so ensure maintenance is always checked so that your guests don’t complain about cold showers!

Your guests deserve the best stay, and they also deserve a good laundry service to take care of their clothes!

Happy Hosting!

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If you want to learn more about Laundryheap, visit our website or download the free app on iOS or Android!


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Tips For Ordering Toiletries For Your Hotel

Toiletries can be quite a struggle for travellers as they don’t want to overpack. On the other hand, toiletries for your hotel can be the difference between good and excellent service. Guests want to be treated like royalty so it’s only right for hotels to go above and beyond to make sure toiletries are always available.

Toiletries

Here are our tips for ordering toiletries for your hotel

Ordering The Right Amount

Hotel guests are looking for a relaxing time and the bathroom plays a huge part in the overall service. Always ensure you have ordered the right amount of toiletries to save you a lot of frustration. You want to avoid a situation where unhappy guests are confronting you because you have run out of toiletries.

Stay prepared and order enough toiletries with Laundryheap Linen!

Consider Your Budget

Running a hotel is already expensive but if you are keeping tabs on your budget, it will help you to stay on track whenever you order toiletries. Considering your budget is sustainable in the long term.

If you’re looking for toiletries that are budget-friendly, Laundryheap Linen’s toiletries are only £2.49 + VAT per item!

Consider The Size Of Toiletries

Hotels very rarely refill their handwash or shampoos so order small-sized toiletries for your hotel guests. When ordering shampoo or shower gel, it’s recommended you order 30ml amount because it may benefit your hotel guests if they wish to take them home.

Choose Laundryheap Linen

When ordering toiletries for your hotel, you need to consider a provider that offers quality products and convenient service. The good news is there is a provider that fits the bill, and it is Laundryheap Linen!

With a set of shampoo, shower gel, body lotion, condition, body soap and hand soap, our toiletries will look great in your hotel bathroom and will no doubt impress your guests!

Ordering Toiletries For Your Hotel

Visit Laundryheap Linen’s website to order your hotel toiletries!

If you’re a hotel owner and also interested in providing your hotel guests with a reliable laundry service, get in touch with Laundryheap so we can work together in making your guests extra happy!

Download the free Laundryheap app on iOS or Android!


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Essentials in a Hotel Room

Hotels are fabulous places to stay; they’re a great way for guests to start their holiday week! With an abundance of excitement, it’s only fair you have all the essentials in a hotel room for your guests.

We’ve put together a list of essentials in a hotel room so your hotel guests can enjoy their stay with comfort and excitement.

Comfortable Beds, Bed Linens and Bed Pillows

Staying in a hotel should be cosy. After all, it should be a place where guests can get a goodnight’s sleep. Beds, bed linens and bed pillows are essentials in a hotel room for this reason. Make sure beds are routinely cleaned and looked after to maintain consistency.

bed linens and bed pillows are essentials in a hotel room

Toiletries

Enjoying a relaxing bath is one of the best feelings. Guests often forget to bring their own personal toiletries but offering toiletries go a long way in excellent hotel room service. Whether it’s shampoos or soap, your guests’ spirits should be lifted when they are in the bath or shower.

toiletries essential in a hotel room

Towels

Towels are essential in a hotel room; they add class to your hotel bathroom and leave a lasting impression on guests. Offering body or face towels is good but it’s also vital you take care of your towels by laundering them consistently.

towels are essentials in a hotel room

WIFI Connection

Hotels attract businessmen. Keep your hotel guests topped up with a stable WIFI connection. It’s a great relief for businessmen to know that they can rely on a goodnight’s stay and a stable WIFI connection.

Similarly, tourists will be delighted with a WIFI in case they want to post on their social media (if you’re lucky, they’ll even give your hotel a shoutout if the service is excellent!).

You can even use your WIFI to book a service with Laundryheap in case you need your laundry done immediately.

wifi signal and connection is essential in a hotel room

Decent Closet Space and Hangers

Whilst you want your guests to be satisfied with their room, you also want to offer them a good closet that allows them to sort out their clothes.

For instance, families would prefer to unpack their clothes and hang them up in a closet. On the other hand, businessmen may like to hang their outfits or suits up in closets.

Guests may need to separate the dirty clothes (that need laundering) so offering a closet to put the clean clothes in is convenient!

hangers

A TV

If we’re talking about essentials in a hotel room, the list wouldn’t be complete without a TV! Sometimes simplicity is key and there is nothing better than sitting down drinking coffee while watching the TV! It adds entertainment to your guest’s hotel experience!

If you’re a hotel owner, it’s important to remember the essentials in a hotel room and treat your guests like they are royalty.

essentials in a hotel room is a tv

If you want to partner with an on-demand laundry service, get in touch with Laundryheap today and let us take care of your guests’ laundry chores!

Visit Laundryheap’s website or download the free app on iOS or Android!