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Tag Archives: B2B


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3 Things Customers Don’t Like At Your Restaurant

It’s the best feeling when a customer recommends your restaurant to their friends and family. You serve them good food and they will return for more. But not everything will be all rosy when running a restaurant. Some customers will be unsatisfied. Here are 3 things customers don’t like at your restaurant.

1. Unprofessional Staff

Unprofessionalism is something customers don’t like at your restaurant. This doesn’t just mean how your staff speak to customers but also how they appear. Are their uniforms in good shape? Are there any dirty stains? Are they well-ironed? If the appearance doesn’t look good, it will leave a bad taste in your customer’s mouth.

Laundryheap has a solution to this problem. Our laundry services are available for your restaurant. Just book a service and we’ll clean your staff uniform to perfection so they can look professional!

Professional builds trust and it shows your customers that you mean business.

3 Things customers don't like at restaurant - unprofessional staff

2. Inconsistent or Dirty Table Linens

As soon as your customers sit at a table, they want to eat their food comfortable with no distractions. However, one thing that will irk your customers is dirty table linens. Any stains, dried or fresh, will result in annoyed looks and dissatisfaction. At times, this will be enough to turn your customers off and make them leave.

Laundryheap also hates dirty table lines but loves cleaning them for your restaurant! We’ll make sure no stains are remaining and your table linens look good as new!

In addition, you’ll also want to choose table linens that fit your brand’s image well. To get guidance on what to look for, read our blog here.

3 things customers don't like at your restaurant. dirty Table Linen

3. Food Lacking Quality

Your customers come to your restaurant for one reason: for a deliciously well-cooked meal. It will only them frustrated that their expectations haven’t been matched. If they’re extremely unhappy, this could lead to them writing negative reviews online!

Make sure your kitchen staff are well looked after. Provide them with the best environment to cook in. The kitchen staff’s morale can make a difference to their cooking quality.

things customers don't like at your restaurant. bad food

Unprofessional staff, bad food quality or dirty table linens are 3 things customers don’t like at your restaurant.

A friendly reminder that Laundryheap does offer laundry services to clean your chef’s coat so they don’t have to worry about laundering it themselves.

We’ll handle the laundry, you handle the food!

In addition, we also rent towels to your kitchen staff. Keeping equipped and clean helps with organisation and does lead to better staff morale.

laundry service for your restaurant

Happy serving your customers!

To learn more about Laundryheap, visit our website or download the free app on iOS or Android.


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5 Hotel Mistakes To Avoid

Hotel owners have the responsibility to keep guests happy and keep the hotel running smoothly. It’s not an easy task and mistakes will occur throughout your journey as the owner. To help you get ahead of the curve, here are 5 hotel mistakes to avoid!

1. Not Including Key Details In Your Website

When guests are looking for a hotel to book, the first thing they look for is convenience. List all the important information that will be helpful to the guests. These could include information on breakfast, airport taxi transfers, check-in/check-out times or any attractions nearby the location.

Hotel Check in times reception

2. Not Looking After Your Guests

It goes without saying but one of the major hotel mistakes to avoid is not following up on your guests after they’ve booked. It’s great to welcome and greet your guests as they arrive but this should be followed upon. Always be available and provide assistance whenever they need help.

One way you can look after your guests is by partnering up with a laundry service. With Laundryheap, your guests will feel like royalty as we’ll come and collect their laundry and return it back to your hotel within 24 hours! It’s convenient and it makes your guests happy!

Hotel mistakes to avoid - not having a laundry service for guests

3. Not Upgrading Your Wi-FI

For most, having a fast internet connection is important. Your hotel is likely to attract businesspeople who will need the WI-FI to connect to their meetings. Unfortunately, the most common negative review is slow WI-FI.

Not fixing slow WI-FI is a bad hotel mistake. Upgrade your WI-FI and invest in boosters so that every room has a great signal. It will put smiles on faces, especially those who are travelling from abroad as a good steady WI-FI means they don’t need to worry about data roaming charges

WIFI connection

4. Not Investing In Better Bed Linens

Guests come to the hotel to have a cosy and comfortable stay and if your bed linens aren’t of high quality, you’ll receive negative reviews from your guests.

That’s why you should invest in better bed linens to give your guests that heavenly feeling of a goodnight’s sleep! With Laundryheap Linen, you can elevate your hotel room with luxurious, cosy, and soft bed linen!

Just visit Laundryheap Linen to book an order for your hotel! Trust us, your guests will fall in love with our bed linens!

Hotel Mistakes To Avoid - Not Investing in Bed Linens

5. Failing To Maintain An Online Presence

Regarding hotel mistakes, failing to maintain an online presence is a major one to avoid. In the modern day, the digital world is ever-changing, and your hotel needs to take advantage of it. Be active on the social media pages and look for any comments.

Keep track of guest reviews. Reply to the negative comments from previous guests and find a solution to their queries. It’s also beneficial if you replied to guests who give you good feedback.

Furthermore, use emails to follow up on hotel guests. Ask them to rate their experience and get their feedback. The more reviews your hotel gets, the better chance you can use the feedback to improve the overall service.

Good customer service
Photo from Pexels.com

Hotel mistakes are common, and every hotel will encounter mistakes at some point in its journey. However, there are ways to reduce the chances of these mistakes from happening.

We hope you’ve found our blog useful.

Happy hosting!

To learn more about Laundryheap, visit our website or download our free app on iOS or Android.


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4 Tips For Hosting an Airbnb

Airbnbs are becoming more popular each year and along with hotels, they’re at the top of the pecking order regarding hospitality. Hosting Airbnb takes a lot of planning, attention to detail and commitment. With the right mindset, you can be successful and get good reviews from guests. Here are 4 tips for hosting an Airbnb!

Tips for hosting an Airbnb
Photo from Pexels.com

1. Be Clear In Your Listing

When you upload your Airbnb profile, the messaging is very important. Be clear about what your Airbnb offers. List all the essential amenities, talk about the location’s convenience (if it’s close to the shops or a train station), parking, WIFI connection etc. State the check-in and check-out times clearly.

Don’t forget to include pictures. Not only does this help with first impressions but it gives the potential guest an idea of what the room looks like. However, when you are hosting an Airbnb, don’t over-exaggerate information because you won’t manage customer expectations well.

2. Greet Your Guests

Greeting your guests when they first arrive is an important tip when hosting an Airbnb. First impressions count and it’s always great to make them feel welcomed when they arrive. Start a small chat and let them know you are available should they have any questions. Being responsive goes a long to building trust and it helps guests settle.

3. Keep A Cleaning Schedule

Your Airbnb should be spotless. In times like this, hygiene is everything. Poorly cleaned Airbnb or hotels get the most vocal negative reviews. Make sure your Airbnb is praised for its cleanliness. Prioritise keeping a cleaning schedule for your bathroom and toilet and leave a nice freshener in the hallway.   

4. Partner Up With A Laundry Service

As Airbnb hosts, you can’t do everything on your own. That’s why Laundryheap is available for you! Our on-demand service provides laundry for your items. What’s more, you can also rent our fresh bed linens and towels. Partner with us so we can contribute to giving your guests the best experience and stay!

Hosting an Airbnb does come with challenges, but it is also rewarding! Nothing beats the feeling of knowing your guests are thankful for letting them stay at a place they can relax and feel at home.  

Laundry service for airbnb

To learn more about Laundryheap, visit our website or download the free app on iOS or Android.


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Picking The Right Napkins For Your Business

When it comes to napkins, it’s important to consider what your business expectations are and who your customers are. Every napkin is different and because of this, you need to make a few considerations before buying napkins. In this blog, we will guide you on picking the right napkins for your business.

Key Things To Consider When Picking The Right Napkins

Types of Business

The decision to choose napkins stems from what kind of business you run. If you run a café, you most likely will need to choose paper napkins that are made to be disposed of after use. Paper napkins are cheap, and they meet the criteria for hygiene and serviceability.  

If you run a restaurant, you may opt for cloth napkins that are highly absorbent and easy to wash.

Laundryheap does offer commercial services so if your cloth napkins need washing, get in touch with us and we’ll clean them to professional standards and return them back to your restaurant within 24 hours!

Picking the right napkins for your business

Menu

When picking the right napkins for your business, consider your menu. Most restaurants and pubs use a static menu; one that doesn’t change quite often. If your restaurant happens to have these menus, both paper and cloth napkins will suit just fine. If your restaurant has a special birthday occasion or a large gathering, it’s best to use paper napkins as you can expect a high turnover of customers.

Be sure to choose napkins that are aesthetically vibrant and match the theme of your restaurant.

If your restaurant is a buffet, you will need highly absorbent and long paper napkins. Customers will be cleaning up very often so make sure you are prepared to order loads.

Napkins. Restaurant. business

Material

Material is everything when you are searching for napkins. For a restaurant, we recommend picking a material that is durable, reusable and highly absorbent.

Cotton napkins in particular are known to be extremely thick and durable, and they come with the reputation of being hypoallergenic.

In comparison, linen napkins are more lightweight but because of their soft material, they dry quickly after being wet.

Linen napkins that are organic and textured are great for outdoor seating as they add to the ambience of your restaurant.

Napkins. material. restaurant

Picking the right napkins for your business requires research and it’s not easy. We hope we’ve guided you in the decision-making process.

A friendly reminder, we do offer laundry services for restaurants, bakeries, and cafés. If you need your work uniforms, table linens, napkins or aprons cleaned, just get in touch with us!

Laundry Service For Your Business

To learn more about Laundryheap, visit our website or download the free app on iOS or Android.


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The Guide To Choosing Table Linen

Table linens offer an aesthetic appeal to your restaurant. First impressions are everything and nothing beats the feeling of wowing your customers as they first walk in. When choosing table linen for your restaurant, it’s worth researching the different styles. This blog will guide you in choosing the best table linen.

Choosing table linen for your restaurant
Photo from Pexels.com

Size

Before choosing table linens, consider factors such as size. Measure your tables and choose the table linen size that fits best.

Shape

The shape of the table linen does make a difference to customer experience; customers want comfort when they are eating at the table. The rule of thumb is to choose the shape of your table linens in accordance with the table. If your table is round or oval, go for round table linen. If your table is rectangular, choose rectangular table linens.

Colour

Is your restaurant strict with brand colours? If yes, go with the colours that represent your brand and theme. Consistency goes a long way in restaurants. Consider the setting for your restaurant too. White table linen would work in a formal setting but make sure it’s stain resistant in case of any wine spillage!

Material

A table linen’s material is crucial not just for the looks but also when it comes to caring. Stains are bound to happen so make it a goal to get the best materials that are best for laundering and dry cleaning. As a safe option, go for cotton as it is absorbent, durable and strong.

Photo from Pexels.com

Different Types of Table Linen

Polycotton

Commonly used in pubs and restaurants, polycotton is a great choice when buying table linen. It’s great for preserving the colour, doesn’t shrink and is long-lasting.

Cotton

If you’re on a budget, cotton table linens are great options for you. A huge benefit to cotton table linen is that it can be used for stock rotation which helps if you’re a busy restaurant.  In addition, they do have great durability and can last for a long time which again, is sustainable for your restaurant. The only downside is that it can shrink during the dryer.

Polyester

Although popular in events and weddings, polyester table linens are becoming common in cafes and restaurants. Its benefits include quick to dry, durable, price-friendly and can be put in the washing machine. The only major difference between cotton and polyester is that polyester doesn’t shrink during the dryer.

PVC Table Linen

If budget is a factor when choosing table linens, we recommend PVC. This table linen doesn’t cost a lot and it is also made for wiping instead of laundering. Commonly seen in local pubs and cafes. PVC is durable and their patterns and styles do have a great look on your table.

Maintaining the quality of your table linen

After deciding to choose your table linen, consider the best ways to maintain its quality. One of the best ways to maintain the quality of your table linen is by partnering up with a laundry service.

At Laundryheap, we do offer laundry services to restaurants. Instead of washing your table linens in-house, you can book a service with us, and we’ll clean your table linens to perfection!

We will go the extra mile to make the process seamless as we will return your table linens back within 24 hours.

We hope this guide has helped your restaurant in choosing the best table linen!

Laundry service for your restaurant

To learn more about Laundryheap, visit our website or download the free app on iOS or Android.


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5 Reasons Why Your Salon Needs A Laundry Service

Running a salon requires responsibility and commitment. It’s also an industry where aprons need to be cleaned so when you add laundry to the mix, the tasks seem never-ending. Wouldn’t be nice if there was a service that helped you with all the laundry while you focus on the day-to-day operations? The good news is that there is a service just like this called Laundryheap! Here are 5 reasons why your salon needs a laundry service!

salon needs a laundry service

1. Convenience

Much like restaurants, bakeries or cafés, running a salon is hard work. Tasks such as managing orders, servicing clients, and looking after the store are all challenging. There is little time to clean your work uniforms but partnering with a laundry service can help your salon.

Laundryheap brings convenience by working around your schedule and laundering your aprons to perfection! We’ll handle the laundry while you can focus on what you do best – running your salon!

Why your salon needs a laundry service

2. Fast and Reliable Service

Laundry requires patience but when you run a fast-paced business like a salon, you want tasks to be completed as quickly as possible. That’s why with Laundryheap, the process is fast and reliable. You don’t have to wait for weeks or days because you’ll get your aprons back the next day!

Why Your Salon needs a laundry service - Fast service

3. Reduces Pressure on Staff

An important reason why your salon needs a laundry service is that it reduces pressure on staff. Your staff work hard enough to ensure clients’ requests are met and sometimes, taking their aprons with them to clean at home can add extra pressure on them. This can be time-consuming for them but if you opt for a laundry service, we’ll handle the laundry for your staff!

Barber cutting a hair

4. Saves Cost

It’s crucial for your salon to save costs effectively. By partnering up with Laundryheap, you’ll get free delivery and the lowest price guaranteed! Furthermore, it won’t benefit your salon in the long run if you include an in-house laundry facility as it will add to the costs. You’ll also need extra staff to monitor the washing machines.

Saving cost - finances

5. Towel Service

At Laundryheap, our services also include cleaning your towels. Towels are important for your salon, and they must be properly washed and taken care of to remain absorbent. For better and cleaner towels, partner with Laundryheap!

In addition, we also rent out towels so if your salon is short, just get in touch with us.

Towel service for your salon

If you’re struggling to balance the laundry tasks with the day-to-day operations, it’s probably a sign that your salon needs a laundry service. Partnering with Laundryheap will make life easier for your salon.

To learn more about Laundryheap, visit our website or download the free app on iOS or Android.


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Three Things To Look For In Hotel Towels

It’s a heavenly feeling for hotel guests to use a large fluffy towel immediately after they’ve had a relaxing shower. For hotel managers, it’s crucial that you don’t underestimate the value of towels and do your research before ordering more. To guide you in the buying process, here are three things to look for in hotel towels.

things to look for in hotel towels

High-Quality Material

The general rule of thumb in choosing hotel towels is to identify the quality of their material. For instance, towels that are 100% cotton are soft, cosy, and absorbent.

In addition to this, durability is another factor to look for in hotel towels. It bodes well for the long term if your hotel towels can maintain their softness after being washed regularly. The Egyptian cotton towel is known to keep its colours and not fade after being washed.

To be on the safe side, try looking for these types of cottons;

  • Pima
  • Supima
  • Turkish
  • Egyptian

These four kinds of cotton are sure to make your guests’ bath time bliss.

Visit Laundryheap Linen to order the best hotel towels for your guests!

Weight

Furthermore, when looking for hotel towels, it’s important to consider the weight. Typically, the weight of towels is calculated in grams per square meter, otherwise known as the GSM.  Try to look for towels that are bigger than 500 because the more they weigh, the thicker, smoother, and more absorbent they are.

Whereas the lightweight towels will just dry quickly and lack thickness. These towels would be great in gyms but in a hotel, your guests deserve towels that weigh higher for better comfort.

Appearance

Lastly, appearance is a crucial quality to look for in hotel towels. Your bathroom should feel like heaven to your guests so go the extra mile to please them.

Hotel guests notice everything, and the first impression does count. A well-cleaned, luxurious, good-textured, and neatly hung-up towel adds to the overall aesthetics and vibe of your bathroom.

For reference, check the cotton material to make sure the colour lasts even after several washes. Colour adds vibrance to your bathroom so make it a priority to look after the colours of your towel.

things to look for in hotel towels

Hotel towels add to the experience of your guests and if you tick all the boxes, you will get a positive review from a guest. Now that you know what to look for in hotel towels, your guests should be due for an even better stay!

To learn more about Laundryheap, visit our website or download the free app on iOS or Android.


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All You Need to Know About Chef’s Towel

The chef is the heart of the kitchen; the quality of the cooking is dependent on the chef. Wearing a uniform in the kitchen embodies professionalism but what about the chef’s towel?

The chef’s towel may look small and basic but it’s critical to have in the kitchen. The towel is typically kept in a pocket, tucked inside the apron or over on the chef’s shoulder.

Here is all you need to know about chef’s towel!

Chef's towel
Image from Shutterstock.com

What Is A Chef’s Towel Used For?

Chef’s towels are versatile for a variety of tasks, and it’s advised by restaurants that towels are always kept with them for convenience and better hygiene. 

For starters, a chef’s towel can be handy when dealing with hot surfaces. Whenever the chef needs to take a pot off the burner, they can use their towel to pick it up because the chef’s towel is thick enough to protect them from any burns.

Secondly, they can also be convenient when it comes to wiping or cleaning. In a restaurant, the margin for error is short and running around to look for other towels will keep customers waiting. Whenever spills or messes are made, the towel is in hand to clean it up.

Additionally, all it takes is one quick swipe to dry plates or other dishes. Never serve dishes that are still damp, always make sure they are dry!

If your towel needs cleaning, get in touch with Laundryheap and we’ll clean it for you!

What To Look For

When you are towel-shopping, consider the size. Ideally, you don’t want a towel that is too small because you want one that deals with messes and is durable. Furthermore, you want to look for a towel that has high threads. The higher the threads, the thicker they can be and as a result, this increases durability, and they can withstand laundry and drying.

A chef’s towel is an asset in the kitchen. They protect you so it’s only fair you protect them!

If you love your kitchen towels like we love laundry, consider ordering high-quality towels from Laundryheap! Our towels are designed to help your chef work and clean better!

laundry service

To learn more about Laundryheap, visit our website or download the free app on iOS or Android.


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5 Reasons To Partner With A Laundry Service

If the laundry at your business is piling up and you are struggling to manage it, it may be a sign that you need to partner with a laundry service. Much like laundry, tasks and responsibilities for a business are never-ending.

Thankfully, with technological advancement, you are only a click away from getting your laundry done. Here are 5 reasons to partner with a laundry service!

1. Convenience

When partnering up with a laundry service, convenience is a major factor to consider. Laundryheap, for instance, offers convenience because we work around your schedule. We give businesses the freedom to book the collection date that suits them and once booked, we’ll collect their laundry on the same day!

In addition to that, we’ll deliver it back for FREE the next day – making it even more convenient for your business to not worry about hidden costs.

Convenience. first reason to partner with a laundry service

2. A Laundry Service That Provides In Different Industries

Ideally, you want to pick a laundry service that provides in different industries as this builds credibility and trust. Laundryheap has worked with different types of industries; eateries, hospitality, offices etc.

With Laundryheap, you are getting versatility. Whether your business needs its work aprons, tablecloths, table linens, suits etc. cleaned, we will handle it!

Your business should partner with a laundry service

3. A Reliable Customer Support Team

Accidents and mistakes will happen. Having a reliable and helpful customer support team is the difference between a bad and a great laundry service partner. If you aren’t happy with a service, get in touch with our customer support team. We’ll then investigate the query as soon as possible and make sure your questions are answered!

Photo by Yan Krukov (Pexels)

4. Cost-Effective

Additionally, running a business is expensive and if you are going to be partnering with a laundry service, make sure the prices aren’t too high. Fortunately, Laundryheap has the lowest price guaranteed with free delivery! Spending money at the launderette or building an in-house laundry can be expensive but partnering up with Laundryheap will save you money!

5. Good Reviews

To give you peace of mind, you want a laundry service that has a good reputation for providing high-quality cleaning, ironing, and drying services. At Laundryheap, we love making our clients and customers happy!

Partnering up with a laundry service is a great idea because Laundryheap makes laundry easier for your business!

Partnering with a laundry service

To book a service with us, visit Laundryheap’s website or download the free app on iOS or Android!


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Why Chef Uniforms Are Important

Uniforms set the tone and professional standards in the workplace. In an office, a suit is required. Whereas in a café, staff must work aprons. For a chef, the uniform has been around for many decades. A chef’s uniform typically consists of headwear, jacket, apron, neckerchief, pants, and shoes. Here are the reasons why chef uniforms are important.

Image From Shutterstock.com

Good Hygiene

In an industry like a restaurant, food hygiene is a top priority, and the standards start from the kitchen. Chef uniforms are important because they protect the food and avoid any contamination. For instance, the chef’s hat is there to avoid situations where pieces of hair or sweat drop in customers’ food.

Moreover, aprons also contribute to good hygiene. Aprons protect a chef’s personal clothes from catching germs and bacteria. Aprons will also prevent the loose fabric from dropping into food.

Also, if your apron is dirty, just get in touch with Laundryheap!

Picture By Artem Beliaikin (Pexels)

Professionalism

Looking and dressing professional goes a long way toward excellent food quality. Chef uniforms are important because it tells the kitchen team that your restaurant takes itself seriously and is proud to serve customers.

Occasionally, customers may see the chef so always be prepared. Make sure you contact Laundryheap so we can iron your chef’s uniform to high standards!

Chefs in uniform - professional

Protection

At times, accidents will occur in a kitchen restaurant. However, the chef’s uniform protects you from hazards. For example, the fabric from the chef’s uniform is thick and protects the chef from any spillages or burns.

Protection - why chef uniforms are important

Comfort

A restaurant kitchen is an environment that is fast-paced with very little room for error. Therefore, comfort is absolutely vital to a chef. The chef’s uniform is designed in a way that helps the staff move with mobility and without any restrictions.

Why Restaurant uniforms are important

Your restaurant’s quality and your customer’s experience are dependent on your chefs. Always consider the importance of a chef’s uniform because if you take care of them, your chefs’ morale will be high.

If you need a hand, we can help clean your chef uniforms to a high professional standard.

You handle the food, we’ll handle your restaurant’s laundry!

Get in touch with Laundryheap by visiting our website or downloading the free app on iOS or Android.