It’s the best feeling when a customer recommends your restaurant to their friends and family. You serve them good food and they will return for more. But not everything will be all rosy when running a restaurant. Some customers will be unsatisfied. Here are 3 things customers don’t like at your restaurant.
1. Unprofessional Staff
Unprofessionalism is something customers don’t like at your restaurant. This doesn’t just mean how your staff speak to customers but also how they appear. Are their uniforms in good shape? Are there any dirty stains? Are they well-ironed? If the appearance doesn’t look good, it will leave a bad taste in your customer’s mouth.
Professional builds trust and it shows your customers that you mean business.
2. Inconsistent or Dirty Table Linens
As soon as your customers sit at a table, they want to eat their food comfortable with no distractions. However, one thing that will irk your customers is dirty table linens. Any stains, dried or fresh, will result in annoyed looks and dissatisfaction. At times, this will be enough to turn your customers off and make them leave.
In addition, you’ll also want to choose table linens that fit your brand’s image well. To get guidance on what to look for, read our blog here.
3. Food Lacking Quality
Your customers come to your restaurant for one reason: for a deliciously well-cooked meal. It will only them frustrated that their expectations haven’t been matched. If they’re extremely unhappy, this could lead to them writing negative reviews online!
Unprofessional staff, bad food quality or dirty table linens are 3 things customers don’t like at your restaurant.
We’ll handle the laundry, you handle the food!
In addition, we also rent towels to your kitchen staff. Keeping equipped and clean helps with organisation and does lead to better staff morale.
Happy serving your customers!